My Creative Cloud app is now at version 18.104.22.1686
If your Creative Cloud app is not up to date, it will not find the newest versions of After Effects and Premiere Pro (or any other Creative Cloud software). You’ll find the newest version here: https://www.adobe.com/creativecloud/desktop-app.html
Read the System Compatibility Report
Well, just reading it will not help much, you’ll have to fix the problems it reports. When you start Premiere Pro, After Effects or Rush, you may get this dialog box. It will tell you what video driver updates and OS updates you need to install.
Click the Fix and Info buttons to get help fixing the problems. If you’re not allowed to update your system, Click the Export Report button and send the report to your IT department.
Check your OS
- The System Compatibility Report will tell you to update your OS if it’s too old.
Read more here: https://helpx.adobe.com/premiere-pro/system-requirements.html
Check your GPU driver
Adobe Premiere Pro, After Effects and Premiere Rush all use the GPU a lot, and require updated drivers to work properly. Old drivers may cause instability, crashes and weird behavior. If you’re on macOS, updating your OS will update the GPU drivers, so if your macOS is up-to-date, you should be OK.
On Windows 10, you can update the GPU drivers manually. You may have to update drivers for both the Intel integrated GPU and your dedicated GPU from Nvidia or AMD. The links in the System Compatibility Report should take you to the place where you can download drivers. If not, try these links.
- Drivers for Intel Graphics can be found here. I recommend that you choose the “Automatically update your drivers” option.
- You’ll find drivers for Nvidia Graphics cards here. If you don’t know what model your card is you can right-click an empty space your desktop and select Nvidia Control Panel.
- Drivers for AMD Radeon Graphics cards can be found here. I recommend that you use the “Auto-Detect and Install Radeon Graphics Drivers for Windows” option. If you’re not sure what model your cards is you can right-click an empty space your desktop and select AMD Radeon Settings.
Unfortunately, sometimes the newest drivers have bugs, so it may be smart to avoid the very latest drivers and stick to recommended/certified drivers like “Optimal drivers for Enterprise” or “Creator Ready drivers”.
Want a stable system for Premiere Pro and After Effects? Read Adobe’s recommendations
Optimizing your system for Premiere Pro and After Effects.
You can find your version by clicking Help > About Adobe Premiere Pro or Premiere Pro > About Adobe Premiere Pro
You can find your version by clicking Help > About After Effects or Adobe After Effects > About After Effects
You can find your version by clicking Help > About Premiere Rush or Adobe Premiere Rush > About Premiere Rush
You can find your version by clicking Help > About Audition or Adobe Audition > About Audition